Personal Data Processing Policy

1. Who is the data operator

The personal data operator is Individual Entrepreneur Konstantin Genrikhovich Bachkala (INN 770301454989, OGRNIP 320774600080090), hereinafter – the Operator. Contact for personal data processing matters: hello@im10.io.

2. What data we collect

The website has no forms, registration, or user accounts – we do not maintain our own database of users. You provide personal data voluntarily, only if you choose to contact us yourself – by email or via Telegram. In that case we receive the data you decide to share with us, for example:

• your name or how you wish to be addressed
• your email address or Telegram contact
• company name (if you provide it)
• the content of your message

Anonymized technical data is also collected automatically: IP address, browser and device type, pages visited. It is used for website analytics – see more in our Cookie Policy.

3. Why we use this data

• to respond to your inquiry
• to contact you about the services you are interested in
• to conclude and perform a contract, should one be signed
• for website analytics (in anonymized form)

4. With whom data is shared

We do not sell or transfer your personal data to third parties for marketing purposes. Data may be shared with:

• the hosting provider (to host and operate the website)
• the email provider and messenger (Telegram) through which you contact us
• web analytics services – Yandex.Metrica (including Session Replay) and PostHog (product analytics and user session recording, servers in the EU) – to analyze the website's operation in anonymized form
• government authorities – only upon a lawful request

5. How long we store data

We do not maintain our own personal data database. Correspondence that you initiate remains within the email and Telegram services in accordance with their own policies. At your request, we delete such correspondence on our side.

6. How we protect data

We apply technical and organizational measures to protect personal data: encryption of data in transit (HTTPS), restricted employee access, regular security updates, and the use of secure storage services.

7. Your rights

In accordance with Federal Law No. 152-FZ "On Personal Data," you have the right to:

• obtain information about which of your data we process
• request the correction or deletion of your data
• withdraw your consent to processing at any time
• file a complaint with Roskomnadzor in the event of a violation of your rights

To exercise any of these rights, write to us at hello@im10.io. We will respond within 30 days.

8. Cookies

The website uses cookies for the proper operation of the interface and for statistical analysis. For details on their use, see our Cookie Policy. You can disable cookies in your browser settings, but this may affect the operation of some website features.

9. Changes to the policy

We may update this Policy from time to time. The current version is always available at im10.io/privacy. We will publish material changes on the website and notify you where necessary.